VIC
Estimated Delivery
Delivery Cost

All Areas

3 – 6 days

$15 for order under $200



Free for orders over $200

NSW & ACT
Estimated Delivery
Delivery Cost

All Areas

3 – 6 days

$15 for order under $200



Free for orders over $200

QLD
Estimated Delivery
Delivery Cost

South East QLD

3 – 6 days

$15 for order under $200



Free for orders over $200

Regional QLD

5 – 10 days

$15 per dozen or part thereof

SA
Estimated Delivery
Delivery Cost

METRO ADELAIDE

3 – 6 days

$15 for order under $200



Free for orders over $200

Regional SA

5 – 10 days

$15 per dozen or part thereof

WA & NT
Estimated Delivery
Delivery Cost

All Areas

5 – 10 days

$15 per dozen or part thereof

What happens after I pay for my order?

After ordering online, you will receive an email confirmation containing your order details (provided you have entered a valid email address). We will then attempt to deliver your purchase(s) from our warehouse in Melbourne via our preferred carrier – Australia Post. Depending on the delivery address, the expected date of delivery may vary by 3 to 10 days. Please note that under circumstances like a heatwave or flood, it can take us longer to serve you.

When will my order be delivered?

Wine is normally delivered from Monday to Friday between 9.00 am and 5.00 pm. Most orders will be delivered to your door, however in rural or remote areas, the delivery will be left at the nearest Australia Post office or freight depot.

A signature is required on all deliveries. If the recipient is not available at the time of delivery, the courier will leave a note for later collection by you from the nearest local Post Office. The person collecting the wines from the Post Office must be 18 or over and able to present identification corresponding to the name of the consignee. If the order is not collected within 10 working days, it will be returned to Cellarhand and NO REFUND will be available.

Who can accept my delivery?

Cellarhand will not deliver wines to anyone less than 18 years of age. If there is any doubt about the age of the recipient on delivery, our delivery drivers are obliged to request some form of photographic ID. If that recipient is unable to produce appropriate ID, then the delivery driver will be unable to leave the wine.

What happens if I enter the wrong address?

Cellarhand cannot be held responsible for deliveries to incorrect or incomplete addresses provided by customers. If the address is incorrect and the delivery is made, the customer assumes responsibility for the entire purchase. If the address is incorrect and/or the delivery is refused or unable to be completed, then the order will be returned to our distribution centre and additional handling costs plus freight charges will be applied to a request for re-delivery. If the address is incorrect and the delivery is refused or unable to be completed and the customer chooses no re-delivery, then a handling charge and all applicable freight charges will be deducted from any refund made. To avoid these costs, we recommend that you double check your address details to ensure that all information provided is correct and in full.

Do you deliver outside of Australia?

Cellarhand is an Australia-based company, licensed to sell wine to Australian residents. As such, we are only able to deliver wine to addresses located in Australia. Should you wish to have a purchase delivered to a location outside of Australia, you will need to make arrangements with your own shipping agent. Cellarhand will not be responsible in any way for delivery outside Australia arranged by you.